INDULGE MICROFINANCE BANK LIMITED FAQ
Licensing & Regulatory Compliance
  • Q1: Is Indulge Microfinance Bank licensed and regulated?
    A1: Yes, Indulge Microfinance Bank is fully licensed and regulated by the Central Bank of Nigeria (CBN), ensuring we operate under the highest standards of financial integrity and security.
  • Q2: How does Indulge Microfinance Bank comply with NDIC regulations?
    A2: We are insured by the Nigeria Deposit Insurance Corporation (NDIC), which guarantees the safety of your deposits. This provides you with peace of mind, knowing that your funds are protected up to the insured limits.
  • Q3: What is NDPR, and how does Indulge comply with it?
    A3: NDPR stands for Nigeria Data Protection Regulation, which governs data privacy and protection. Indulge Microfinance Bank complies with NDPR by implementing robust data security measures and ensuring your personal information is handled with the utmost care.
General Questions
  • Q4: What services can I access on Indulge Microfinance Bank’s Mobile App and Internet Banking Platform?
    A5: You can manage your savings, apply for loans, track investments, transfer funds, pay bills, and much more. Whether it's handling your daily banking needs or planning for the future, our platform has you covered.
  • Q5: How do I sign up for Indulge’s Mobile Banking or Internet Banking services?
    A6: Download the Indulge Mobile App from your device's app store, or visit our website to register for Internet Banking. Follow the on-screen instructions to complete your registration, and you'll be banking on the go in no time.
  • Q7: Is my information secure on the Indulge Mobile App and Internet Banking platform?
    A7: Absolutely! We prioritize your security with advanced encryption, biometric login, and two-factor authentication to ensure your data remains protected at all times.
Savings & Accounts
  • Q8: How do I open a savings account through the Mobile App or Internet Banking?
    A8: After logging in, navigate to "Accounts" and select "Open New Account." Choose the type of savings account you want, complete the form, and start saving instantly.
  • Q9: Can I set up multiple savings goals on the app?
    A9: Yes, with our "Goal Savings" feature, you can create and track various savings goals, helping you stay on top of your financial plans.
  • Q10: How do I check my account balance and transaction history?
    A10: Go to "Accounts" and select the account you want to view. Your current balance and transaction history will be displayed.
Loans
  • Q11: What types of loans are available on Indulge's platform?
    A11: We offer personal loans, business loans, and payday loans. Each loan type is designed to meet your specific financial needs.
  • Q12: How do I apply for a loan through the Mobile App or Internet Banking?
    A12: Simply click on "Loans," choose the loan type, fill out the application, and submit. You'll receive an update on your application status within minutes.
  • Q13: Can I repay my loan through the app?
     A13: Yes, you can easily make loan repayments through the "Loans" section on both our mobile and internet banking platforms.
Investments
  • Q14: What investment opportunities are available through Indulge Microfinance Bank?
    A14: We offer a range of investment products, including fixed deposits , high-interest savings accounts and “WiseVest”. Explore them under the "Investments" section of the app or online platform.
  • Q15: How do I track my investments?
    A15: Navigate to the "Investments" tab to monitor the performance of your investments in real-time.
  • Q16: Can I withdraw my investment earnings anytime?
    A16: Depending on the terms of your investment, you can withdraw your earnings. Details are available under each investment product.
Transfers & Payments
  • Q17: How do I transfer money to other banks?
    A17: Go to "Transfers," select the recipient bank, enter the account details and amount, and confirm the transaction. It's that simple!
  • Q18: Can I pay bills through the Indulge Mobile App?
    A18: Yes, you can pay for utilities, subscriptions, and other services under the "Payments" section.
  • Q19: What are the charges for transfers and bill payments?
    A19: Transfer and payment fees are competitive and will be displayed before you confirm each transaction.
Technical & Troubleshooting
  • Q20: What should I do if I forget my login details?
    A20: Click on "Forgot Password" on the login page and follow the prompts to reset your password. For further assistance, contact our support team.
  • Q21: How do I update my contact information?
    A21: Go to "Profile Settings" to update your phone number, email, and other contact details.
  • Q22: The app is crashing or not working properly. What should I do?
    A22: Try restarting the app or updating it to the latest version. If the issue persists, reach out to our technical support team.
Customer Support & Contact
  • Q23: How can I contact Indulge Microfinance Bank for support?
    A23: You can reach us via the in-app chat feature, call our customer service line, or email us at support@indulgemfb.com. Send a whatsapp message to +2349150509000 We’re here to help 24/7.
  • Q24: Where can I find the nearest Indulge Microfinance Bank branch or ATM?
    A24: You can also visit us at 56, Opebi Road, Ikeja, Lagos state, Nigeria.